Appointment Policy

If you are considering booking a session with me, please take a minute to read my practice guidelines to keep you safe and my Appointment Policy.  We look at the tongue to help our diagnosis, so please scroll down the page to learn how to take a photo of your tongue for your appointment.  If you want to read more about tongue diagnosis click this blog post.

Due to COVID-19 appointments in East Dulwich and Crystal Palace are different to minimise risk of virus transmission.  Your cooperation is much appreciated, so we all stay safe.
  1. Attend your appointment on your own.
  2. Wear your own facemask or other face covering when entering the premises, though this might need to be removed during treatment. Wearing a facemask is a precaution as we will be in close contact in a confined space for a prolonged time.
  3. On entering the premises, please wash your hands or use the hand sansitiser in the treatment room.
  4. During your treatment, where practicable, I will leave you in the treatment room alone once the needles are in. I will be nearby should you need me.
  5. Take a photo of your tongue for diagnosis – where possible – and email to me prior to your appointment (instructions below)

Vaccination – I have received two COVID-19 vaccinations and tests have confirmed I have antibodies against the virus.  This protection is thought to significantly reduce tranmission of the virus.

Cleaning

I am leaving more time between clients so I can clean and air the treatment room. All surfaces touched by you (couch, door handles, chair, table, toilet …everything!) will be cleaned before the next client.

Tongue Diagnosis

In Traditional Chinese Medicine we look at your tongue, it helps us gain a picture of your health. Please take a photo of your tongue by standing in natural daylight where possible, such as in front of a window. Stick your tongue out in a relaxed way and open your mouth wide (tricky I know ) – I should be able to see the back of your tongue. Please email this photo to me before your appointment.

Cancellation/rescheduled Appointments

24 hour’s notice is required for cancelled or rescheduled appointments to avoid the cancellation fee (full fee charged). This applies for whatever reason so that I do not have to make value judgments and enter a discussion about what is considered a reasonable reason to cancel/reschedule an appointment. It also allows me time to schedule another cllient that would also benefit from treatment. If you are late for your appointment you will have a reduced treatment time but the fee will remain the same. This appointment policy allows us to develop a mutual consideration and respect for my time and yours.

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